INFORMATION & COMMUNICATION TECHNOLOGY
DIRECTOR: MUNICIPAL INFORMATION SYSTEMS (Acting)
Tel: +27 (0) 41 506 1267
Fax: +27 (0) 41 586 8249
Municipal Information Systems (MIS) division is a functional unit within the Corporate Administration Directorate. It aims to provide a robust, reliable and comprehensive information processing service for all users within NMB- in this sense it can be likened to the ’nervous system’ of the ’municipal organism’.
Approximately 0,68% (roughly two-thirds of one percent) of the municipality’s annual Operating Expenditure Budget is invested in information systems.
MIS is currently engaged in two major initiatives, namely the formulation and implementation of a comprehensive Information and Communications Technology Strategy for the municipality, and the introduction of e-Government concepts and facilities to streamline business processes.
MIS comprises three major operational groupings, Application Development Section, Technical Services Section and Enterprise Programmes Section:
Application Development Section (ADS): Managed by Chris van Lelyveld, this section is responsible for the analysis, design, construction and maintenance of computer application systems, both ’corporate’ (i.e. used throughout the municipality) and ’departmental’ (i.e. specialized software intended for use by a specific organizational entity). The five major corporate systems, namely;
• Consolidated Billing
• Staff Payroll
• General Ledger
• Stores and Creditors
• Job Costing
are all developed and maintained in-house.
Technical Services Section (TSS): Managed by Gerrie Gerber, this section is responsible for the information and communications technology (ICT) infrastructure of the municipality, which currently comprises four IBM AS/400 midrange systems, 22 file servers and some 2,500 personal computer workstations distributed throughout the NMB area - not to mention a substantial number of switches, routers, printers and other ancillary equipment. In addition, TSS handles the day-to-day operation of the central processing facilities, batch processing and data security. The local area network runs on Novell, and GroupWise is used for electronic mail. On average, the TSS Service Desk handles over 900 queries or calls for assistance from internal users every month.
Enterprise Programmes Section (EPS): Managed by Rajan Naidoo, this newly-created section is responsible for the coordination of all ICT aspects of projects within the municipality that have a significant ICT component. Currently, this includes the roll-out of the Voice over Internet Protocol (VoIP) telephony system, the Wireless Network infrastructure, the Standby Power Generation facilities and ICT assistance to the Soccer World Cup 2010 steering committee.