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OFFICE OF THE CHIEF OPERATING OFFICER
CHIEF OPERATING OFFICER
Dr I Tsatsire
Tel: +27 (0) 41 505 4433
Fax: +27 (0) 41 505 4514
Secretary: Mrs Z Rossouw
The Office of the Chief Operating Officer has a corporate responsibility for managing and co-ordinating the day-to-day operations and activities of the Nelson Mandela Bay Metropolitan Municipality. It provides both strategic and support services to ensure that the Municipality delivers on its mandate in an integrated and co-ordinated manner. The Office makes the Municipality more responsive, accountable, transparent and compliant and enhances service delivery. In this regard, it manages the integrated planning processes of the Municipality, ensuring that the focus remains on customers, and that they be continuously engaged in planning, implementation and review processes.
The Office of the Chief Operating Officer oversees the development, implementation and review of policies and strategies. In addition, the Office ensures good corporate governance and entrenches a performance-driven culture throughout the institution. It enhances systems improvements, risk management and controls. Finally, the Office plays a key role in transforming the Municipality into a developmental local government institution.
The Office of the Chief Operating Officer is an extension of the Office of the Municipal Manager and therefore performs a strategic support role to the Municipal Manager, Deputy Executive Mayor, Executive Mayor and Mayoral Committee.
KEY PERFORMANCE AREAS FOR OFFICE OF CHIEF OPERATING OFFICER
(a) Manage the development, implementation and review of the Municipality’s vision and
(b) Manage the development, implementation and review of the Municipality’s Integrated
Development Plan (IDP).
(c) Ensure that all institutional strategies are aligned to the IDP and long-term strategy.
(d) Manage the development, implementation and review of corporate strategies.
(e) Manage the development, implementation and review of policies.
(f) Manage the development, implementation and review of the institutional strategic
(g) Develop and manage the implementation of institutional customer care initiatives to
ensure that the Municipality is responsive and effective in its delivery of services.
(a) Manage the development and implementation of institutional and directorate operational
plans (service delivery and budget implementation plans).
(b) Manage the development and implementation of the institutional Performance
(c) Develop and implement institutional integration systems and processes to ensure the
provision of sustainable and integrated human settlements.
(d) Co-ordinate institution-wide projects and programmes.
(e) Manage the development and implementation of an economical, effective, efficient,
accountable and performance-driven organisation.
(f) Undertake institution-wide research to support the development and implementation of
(g) Manage and co-ordinate the day-to-day operations and activities of the Municipality.
(h) Ensure the design and implementation of operational improvement initiatives.
3. Communication, reporting and external relations
(a) Monitor, evaluate and report to internal municipal structures, other spheres of government
and the public on the implementation of the Integrated Development Plan, other strategies
and the Budget.
(b) Develop and implement an integrated Communications Strategy (for both internal and
external stakeholders) to ensure that all communication initiatives by the Nelson Mandela
Bay Metropolitan Municipality are well co-ordinated, integrated and people-focused.
(c) Develop, implement and manage institutional brand and identity.
(d) Manage the development and implementation of external relations between the
Municipality, stakeholders, other spheres of government and international partners to
achieve alignment with the Council’s priorities, as expressed in its IDP.
4. Legal compliance and risk assurance
(a) Ensure that the Municipality complies with all applicable legal and regulatory
(b) Provide institution-wide legal support to the Executive and Council to ensure informed
(c) Identify potential and/or existing control weaknesses and assess the adequacy of the
control governance processes in the institution and recommend remedial actions.
(d) Manage the development and implementation of the Corporate Risk Management
(e) Develop and manage the implementation of a Contract Management Framework in the
STRUCTURE OF THE OFFICE OF THE CHIEF OPERATING OFFICER