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AGREEMENT FOR SERVICES

TENANT
Tenants cannot enter into an agreement for services in terms of Section 5(2) of the Nelson Mandela Bay Municipality’s Customer Care and Revenue Management By-Laws. Where a tenant has an existing agreement for the supply of services and such services are blocked / restricted / blocked / disconnected for non-payment, the agreement may be terminated and the account closed. The property will then have to enter into an agreement for services which will be charged against his/her existing General Rates account.

OWNER
In terms of Section 5(2) of the Nelson Mandela Bay Municipality’s Customer Care and Revenue Management By-Laws, only property owners can enter into an agreement for the services on their property. When doing so, proof of ownship and indentification must be provided. Transfer of property does not automatically close a service account. New owners are therefore urged to open a service account as soon as they take ownership or occupy the property.

PERSONAL DETAILS
In an attempt to ensure that all our customer’s personal details are up to date to ensure that information is directed to the correct contact address and or number/s, you are kindly requested to complete a Customer Personal Details Update Form, should your information be incorrect or outdated. To download a form click here 
or e-mail: customercare@mandelametro.gov.za

RATES CLEARANCE

All owners, bond holders and conveyancing attorneys are hereby advised that, the Nelson Mandela Bay Municipality strictly enforces the provisions of Section 118(3) of the Municipal Systems Act, Act 32 of 2000.

This provision reads as follows:
"An amount due for municipal services fees, surcharges on fees, property rates and other municipal taxes, levies and duties is a charge upon the property in connection with which the amount is owing and enjoys preference over any mortgage bond registered against the property."

On the date of application for rates clearance, the full amount must be paid in order to get the clearance in terms of S118 (3).

In particular the following aspects of Section 118(3) are highlighted:
1. All amounts due for municipal service fees, surcharges on fees, property rates and other municipal taxes, levies and duties constitute a charge upon the relevant property in connection with which such amounts are owing.

2. Such a charge enjoys preference over any mortgage bond registered against the property.

3. The amounts referred to in paragraph 1. above are not confined to the period of two years preceding the date of application for a clearance certificate as envisaged in Section 118(1) of the Systems Act.

4. The issuing of a clearance certificate must not be construed as any indication that all amounts due in connection with the property have been paid in full, or that the Municipality will not, in the future, enforce its rights against the property notwithstanding the transfer of the property and the registration of a new bond or bonds over the property.

Accordingly all owners, bond holders, conveyancing attorneys and new owners are advised to arrange their affairs (and those of their respective clients) to, where possible, avoid prejudice being caused to them (or their clients) by the exercise of the Municipality’s rights in terms of the provisions of Section 118(3) of the Systems Act.

To download a copy of the Municipal Systems Act, Act  32 of 2000, click here

For a Rates Clearance request fax : (041) 506 1333 or email: valprop@mandelametro.gov.za Any query related to a service charged on the Municipal Account must be directed to the Customer Care Section - Tel: (041) 506 5555  or Fax: (041) 506 1303
or email: customercare@mandelametro.gov.za

• At any of the 13 Customer Care Centres (listed below)
• At the Traffic Department in Sidwell
• At any Post Office throughout South Africa
• At any branch of Standard Bank
  • Payments made over counter with a M65 deposit slip
• By way of a NMBM Debit Order
  • An agreement between the customer and the bank
• Via Internet Banking (Any ATM & Agent Bank, Telephone banking)
• By way of bank or employer Stop Order
  • Complete a Stop Order & request your bank or employer to deduct the amount

Customer Care Centre	Address	Telephone	Office Hours
Cleary Park Office	Cleary Park Shopping Centre (Cnr Norman Middleton & Stanford Rd)	(041) 481 6207	08:00 – 15:30
Daleview Office	Cnr Hoog and Long Street, Despatch	(041) 994 1653	08:00 – 15:30
Despatch Office	Main Road, Despatch	(041) 994 1628	08:00 – 15:30
Eric Tindale Building	Govan Mbeki Avenue, Central	(041) 506 5555	08:00 – 15:30
Khayamnandi Office	29 Chief Albert Luthuli Street ,Despatch	(041) 933 4950	08:00 – 15:30
Korsten Office	Durban Road (opposite Livingstone Hospital)	(041) 453 2256	08:00 – 15:30
KwaNobuhle Office	Ponana Tini Road (next to Fire Station)	(041) 977 1550	08:00 – 15:30
Motherwell Office	Motherwell Shopping Centre, Tyinira Street	(041) 462 0333	08:00 – 15:30
Mtombolwazi Office	Addo Road (opposite Motherwell Cemetery)	(041) 461 1198	08:00 – 15:30
New Brighton Office	Ntsekisa Road, New Brighton	(041) 454 5923	08:00 – 15:30
Uitenhage Office	Town Hall Building Uitenhage	(041) 994 1248	08:00 – 15:30
Walmer Office	Heugh Rd, Sixth Avenue (opposite Checkers Shopping Mall)	(041) 581 6264	08:00 – 15:30
Zwide Office	Johnson Road (next to Zwide Clinic)	(041) 464 1992	08:00 – 15:30

TRAFFIC FINES
Pay at any of the 8 convienient Customer Care Centres around the Nelson Mandela Bay. Payments can also be made at your banking institution or at all Standard Bank branches countrywide and by mean of electronic transfers to the Nelson Mandela Bay Municipality’s bank account.

Once payment has been made, using any of the above methods, please fax proof of payment as well as the fine number and your contact details to (041) 506 1287.

Traffic fine were, and still are payable at the Traffice and Licensing Offices in Port Elizabeth (cnr Sidwell and Creswell Street and Uitenhage (Cuyler Street).

For more info please contact our Call Centres on (041) 506 5555 or (041) 402 1000.

OFFICIAL RECEIPT
A receipt is only valid if printed by an official cash receipting machine in order to be recognized as discharge of debt.

MUNICIPALITY’S BANKING DETAILS

Standard Bank
Electronic Account: 080021719 or Counter Account: 080021824
Branch Code: 050017
Pickering Street, Newton Park, Port Elizabeth

Note: When paying your Municipal Account please include your 12 digit municipal account number as a reference.


AGENCY PAYMENTS (3rd PARTY PAYMENTS)
Payments through an agency (e.g. Bank, Post Office, Internet) must be made at least four (4) business days prior to the due date, to allow adequate time for your payment to be processed from the 3rd party to your municipal account.

DUE DATE
The due date of the statement refers to the current monthly account, and not to the overdue amount indicated, must be paid immediately to avoid the blocking / restriction / disconnection of your supply. Due dates can not be changed in order to correspond with a cutomer’s salary date as these dates are determined by the date on which the water / electricity meter is read.

INTEREST
In terms of Section 10(8) of the Nelson Mandela Bay Municipality’s Customer Care and Revenue Management By-Laws, not receiving a monthly statement does not relieve you of the responsibility to pay your account. The onus is on the account holder to obtain the amount payable before the due date. Interest is a statutory charge which is raised at the "mora" interest rate of 15.5% per annum in terms of the "Prescribed Rate of Interest Act 55 of 1975" and may not be reversed.

You can apply for your monthly statements to be e-mailed or faxed via the Electronic Help Desk or IVR System. Applications are obtainable by forwarding such requests to the Customer Care Section on fax 086 510 2715 or e-mail: rvdschyff@mandelametro.gov.za or
to download an IVR / Electronic Help desk application form, click here.

The water or electricity supply may be restricted / blocked / disconnected without notice if any amount is unpaid after the due date or cheques are returned "refer to drawer". A call-fee and additional deposit is payable whenever this occurs regardless of whether the services were restricted / blocked / disconnected or not and/or where the payment is made on the same date that the official visits the property to restrict / block / disconnect. The services will not be re-instated unless the overdue amount, plus call-fee and additional deposit is paid and/or a suitable arrangement has been entered into for payment of overdue amount.

Find out what to do if you forget to pay your water and/or electricity account in time. For more information please click here.

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In terms of Section 15. (4) (c) of the Nelson Mandela Bay Municipality, Customer Care and Revenue Management By-Laws No. 156 of 2003, the Metro may allocate a portion of any pre-paid payment to other arrear debts.

The Executive Mayoral Committee on the 28 July 2004 resolved that in terms of the above mentioned by-law an account holder who is in arrears for 42 days or more can have 60% of their pre-paid electricity purchases allocated to the account holder’s overdue municipal debts.

This is now been implemented and the following percentages will be collected from account holders pre-paid electricity purchases where their accounts are overdue by 42 days or more: 

DOMESTIC

Assistance to the Poor Domestic Account Holders				Normal Domestic Account Holders
Overdue Amounts			Percentage Allocated Account	Overdue Amounts			Percentage Allocated Account
Nil	to	R 99.00	Nil%	Nil	to	R 99.00	Nil%
R 100.00	to	R 300.00	10%	R 100.00	to	R 300.00	20%
R 301.00	to	R 500.00	20%	R 301.00	to	R 500.00	40%
Plus R 501.00			30%	Plus R 501.00			60%

BUSINESSES

(a)     Pre-paid Electricity Token indicating the amount of pre-paid purchase; and

(b)    A receipt indicating the account number and amount paid to your account.

The two (2) amounts indicated on the above stubs will equal the amount you submitted to the vender.

If you have any queries in this regard or need further information, please contact the nearest Customer Care Office or telephone 041-506 5555 or
e-mail: customercare@mandelametro.gov.za

APPLICATION/COST
The cost to convert from a credit to a prepayment meter for a single-phase domestic supply to a dwelling is R 645.00 As from 1 July 2009. This amount is payable at the time of applying for the conversion. Application forms are available from the Electricity & Energy Directorate (Retail and Commercial Management: Customer Services) at Munelek, 46 Harrower Road, North End
(PE & Surrounding areas Tel. (041) 392-4162), Despatch & Uitenhage Tel. (041) 994-1268) or to download an Electricity and Energy Service Application form, click here.

SUPPORT DOCUMENTATION
It is essential that you produce a recent municipal services (electricity) account for the property where you wish to have the meter converted. Due to the demand, you may need to transfer your deposit to your new address first, or if you are a new consumer, pay the necessary deposit at any of the Budget and Treasury, Revenue Management & Customer Care Offices. Proof of ownership is required, as well as a copy of your Identity Document. Your account must be a current account and up to date. Should your account be overdue, please liase with the Customer Care Section at your nearest Budget and Treasury, Revenue Management & Customer Care Office .If you are not the owner of the property, you will be required to provide the registered owner’s written permission for the conversion.

PROCEDURE
Prepayment meters are installed indoors. On application of prepaid meter the consumer shall be responsible for the appointment of a contractor to install the meter communication cable between the meter position (normally inside the property) and the controller (external) or the base which will be issued at the time of making payment for the prepaid meter. As this work entails working inside a meter panel or in close proximity to live wires, the contractor shall be a competent person in terms of the Occupational Health and Safety Act. This means that the person carrying out the work shall be a qualified electrician or a person who is authorized by the department of Labour to carry out electrical work. Proof of such authorization should be submitted to the consumer before the work is carried out.
If your credited meter is inside your house or in your garage on a wooden board on your distribution board – you will not require the services of a private contractor. (Please be specific – as wrong information could result in a revisit fee)
IF YOUR CREDIT METER IS ON THE BOUNDARY WALL OR IN A METER ROOM - YOU WILL NEED THE SERVICES OF A PRIVATE CONTRACTOR.

Normal Bec – Your electrician will be required to fit a base in the position where the prepaid meter is to be installed, which will involve drilling holes in the wall where the meter is to be fitted. On completion a compliance form will need to be submitted.

Split phase meter – Your electrician will be required to fit a keypad base and do the necessary communication wiring required. No compliance form will be needed but you will need to fax or return the Meter Movement Request form (May be requested at time of application) with the details of the Contractor who fitted the Communication wiring in order to confirm your installation is ready for the meter. (Base/keypad is available at our offices at 46 Harrower Road, North End.)

You will be contacted in order to arrange an appointment for a time at which you can provide access to the property to fit the meter. You should therefore provide a telephone number at which you can be contacted during office hours. It is unfortunately not possible to be specific regarding a time of day for the appointment (it will be either in the morning or the afternoon).

YOUR NEW METER
The electricity supply will be disconnected for a short period, which will affect all electrical clocks, video recorder timers, etc. Choice of type of meter rests with the Department and depends on availability. Requests from customers for a certain type of meter can, unfortunately, not be entertained.

YOUR RESPONSIBILITY
Please make sure that a swipe-card are issued with the new meter. Swipe-cards can only be provided once the meter is fitted. The meter itself will be loaded with 10 free kilowatt-hours (kWh) or units of electricity. This should be enough to allow you time to take the card to the nearest vending station.(list of vending stations and their operating hours available on request) and purchase your first prepaid electricity token. Please be sure to allow yourself time to purchase electricity on the day that the new meter is installed as the free units will be used up by your geyser, fridge, etc. which consume electricity on an ongoing basis. Please note that you will not be able to purchase electricity without the swipe-card. Lost, stolen and damaged swipe-cards can be replaced or extra cards purchased at the Electricity & Energy Directorate (Retail and Commercial Management: Customer Services) Harrower Road, North End & Budget and Treasury, Revenue Management & Customer Care Office, Govan Mbeki Avenue, Central for a fee of R15.00. Damaged, stolen or lost tokens cannot be replaced except for keypad meter tokens which can be obtained by contacting (041) 392 4162 and they can issue you with the 20 digits of your purchase. When purchasing electricity, please ensure that you use the correct swipe card for the meter and that the vendor returns the correct swipe-card and token to you, as the Electricity Department will not be responsible for incorrect or swapped cards/tokens. There is a Call Out fee payable if you require the NMBMM to drain a meter of the incorrect token issued. (Details availalbe on request).

YOUR MUNICIPAL SERVICES ACCOUNT
The electricity component of your credit meter account will be terminated some time after the installation of your new prepayment meter. The Budget & Treasury Directorate (Revenue Management & Customer Care Section) will refund your electricity deposit in due course. They will keep a deposit for water, sewerage, and rates. For information phone (041) 506-5555 or email: customercare@mandelametro.gov.za

ADVANTAGES OF PREPAYMENT METERS
• You can control and budget your electricity consumption.
• The meter will be in your home (not on the pavement or an outside wall) and will be 
  connected to your own supply of electricity. No one else can tap off.
• You can buy electricity to suit your pocket, R10, R20 etc. A maximum of R1 000.00 per 
  in respect of a meter, can be purchased. You are however, not limited to only one sale per
  day - unlimited sales can be made.
• The token (card or number) which you buy can only be used in your meter, this prevents 
  theft.

DISADVANTAGES
• You can run out of power i.e. one must always be sure to have sufficient power
  available before weekends, holidays, etc. Always keep a back up in case you run
  out of electricity unexpectantly

NOTE: Full refunds of fees paid are only given where no visit to site has yet taken place. The meter remains the property of NMBMM, and is not transferable to any other premises. No unauthorised persons may move or tamper with the meter.