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The Government Communication and Information System (GCIS) has been tasked with the overall coordination of a communication and stakeholder campaign to inform social grants beneficiaries nationwide of the new grants payment system which will come into place from 1 April 2018.

The department has reported that progress has been made in the development of a hybrid model of grants payments. This is essentially a government led model which, upon completion, will see significant capacity increased in the State to effect social grants payments. Above all, this new approach, while still allowing for necessary cash payments where essential, seeks to move away from cash payment as they place beneficiaries at higher risk but also are very expensive for the State.

Though the municipalities are tasked to communicate the SASSA notice letters to beneficiaries, the SASSA Call Centre remains the central port of call for all information queries related to this critical information campaign. They are on 0800 60 10 11.