Notice Board:


FOR UNBLOCKING/ RECONNECTION OF METERS DURING BUSINESS HOURS

Fax your receipt to fax 041-506 1442 if you paid at a 3rd party outlet. E-mail to reconnections@mandelametro.gov.za from Monday to Saturday 18H00


AFTER-HOUR UNBLOCKING/ RECONNECTION OF METERS

Contact tel 041-506 1700 or fax receipt to fax: 041-506 1442, Monday – Friday, 17:00-20:00 and Saturday (8:00-18:00) Please fax receipt to fax no’s 086 416 3487 or 086 610 2957 on Sundays from 8:00 to18:00

  Questions And Answers

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1. What is a Chart of Accounts?

A Chart of Accounts (COA)  is also known as a General Ledger or a master list  of posting  accounts.

2. What is mSCOA?

SCOA is an acronym for a Standard Chart of Accounts  which is a National reform that has been promulgated by Gazette No. 37577 dated 22 April 2014, called the  Standard Chart of Accounts for Local Government Regulations,2014. The "m” in the acronym distinguishes between a Municipal Standard Chart of Accounts and a Provincial/National Standard Chart of Accounts.

4. What is the purpose of mSCOA?

The introduction of a Standard Chart of Accounts for Municipalities (mSCOA), will  , inter alia,:
  1. Aid transparency; accountability and overall governance in the daily; monthly and yearly activities of municipalities;

     

  2. Aid the standardization of  278 different municipal ‘charts of accounts’ (COA ) ;

     

  3. Improve the quality of municipal information that is compromised ,i.e.it will introduce an  uniform classification of revenue and expenditure items ;

     

  4. Enhance monitoring and oversight by Councils,  DCoG, Treasuries and legislatures;

     

  5. Comparability of information across Municipalities, i.e. Benchmarking, standards and measures

5. Will mSCOA affect my payment to /from the NMBM?

No, mSCOA will not affect any payment owed by you/to you. Its aim is to standardise how all Municipalities classify their financial data, i.e. it introduces a standardised classification of a Chart of Accounts (General Ledger) across   all  Municipalities .

7. Where can I view the Regulations on mSCOA ?

To view the Regulation click on the document Library icon above, select the Regulations folder and click on the Municipal Regulations on Standard Chart of Accounts file or click on the following link :

http://www.nelsonmandelabay.gov.za/datarepository/documents/01-municipal-regulations-onstandard-chart-of-accounts-gazet.pdf

Banking details for direct payments

The following ABSA account must be utilised for the payment of single accounts

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3842
Branch code: 632005 

The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality 
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

Billing and payment

(1) The account holder must pay all amounts due to Council as reflected in the municipal account, and the onus is on the account holder to verify the accuracy of such account.

(2) An account holder must pay for metered services, the assessment rates, other municipal charges, levies, fees, fines, interest, taxes or any other liability or obligation from the date of origin of such municipal charges until the written termination of the services.

(3) An account holder -

(a) has one account number and will be rendered one account, on which the due date for settlement of the total amount owing is reflected; and

(b) will be rendered an account monthly in cycles of approximately thirty days;

(4) Payment must be received on or before the due date at close of business on the due date.

(5) Payment made via any of the service providers appointed by Council to receive payments on its behalf, should be made at least four working days before the due date to enable the payment to be processed, and interest will accrue should Council receive payment after the due date.

(6) Where the account holder effects payment of an account via a service provider four working days or more before the due date and such service provider fails to furnish Council with the relevant payment details, such service provider may be held liable for all charges incurred by Council to recover an arrear amount erroneously reflected on the account of the account holder, as well as for interest charges.

(7) Council may estimate the quantity of metered services supplied in respect of a period or periods within the interval between actual successive readings of the meters, and may render an account to an account holder for the quantity of metered services so estimated.

(8) If an account holder is dissatisfied with an account rendered for metered services supplied by Council, such account holder may, prior to the due date stipulated therein, object in writing to the account, setting out reasons for his/her dissatisfaction.

(9) Should any dispute arise as to the amount owing by an account holder, and subject to the provisions of Section 102 of the Act, the account holder must notwithstanding such dispute proceed to make regular payments by the due date, based on the calculation of the average municipal account for the preceding three months prior to the arising of the dispute and taking into account interest as well as the annual amendments of tariffs of Council.

(10) An error or omission in any account or failure to render an account will not relieve the account holder of the obligation to pay by the due date

(11) If an account holder uses water or electricity for a category of use other than that for which it is supplied by Council and is in consequence not charged for water or electricity so used, or is charged for the water or electricity at a rate lower than that at which the account holder should be charged, the account holder will be held liable for the amount due to Council in accordance with the prescribed charges in respect of -

(a) the quantity of water or electricity which, in the opinion of the relevant Directorate Manager, the account holder has used and for which the account holder has not been charged; or

(b) the difference between the cost of the water or electricity used by the account holder at the rate at which the account holder has been charged and the cost of the water or electricity at the rate at which the account holder should have been charged.

(12) An account holder will not be entitled to a reduction of the amount payable for metered services that are lost due to a default in the meter, save in terms of the Provisions of Clause 17(8)(c).

(13) Council may -

(a) consolidate any separate accounts of an account holder liable for payment to the Municipality; and

(b) credit any payment by an account holder against any debt of that account holder.

Interest levied on an account can be reversed only if there was an error on the side of the NMBM. Payments made at an agency (bank, post office or via easypay) must be made at least four (4) days before the due date indicated on the statement.

How do I settle an overdue account after the service has been cut off?

You will need to go in person to the accounts department at the Customer Care Centre in your area, where you will need to pay both the overdue accounts and a reconnection fee.

How many types of billing certificates are there?

There are two (2) types of Billing Clearance Certificates can be issued:

 

  • For Businesses that do not have any accounts with NMBM
  • For Businesses that have accounts with NMBM

 

Businesses who have accounts with NMBM - the following procedures will apply:

1) Close corporation (1-10 members)

The CK document issued by the Registrar of Companies has to be produced with every Tender Application and all Identity Numbers of members/directors/persons listed on the CK Document are used to search for any accounts with outstanding balances, before a Billing Clearance Certificate can be issued.

If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

2) Co-Operatives

Members can be more than 10 members. In this particular instance the persons who have signing powers, and search for their personal accounts & Business Account.

Once again, Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

3) Sole Proprietorship

Single individuals with valid tax clearance certificate and ID document to check for an account in their name – Business & Residential premises.

If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

General Notes

  • If a person/member/director is no longer with the Partnership/Co-Operative/Company/ they should go back to the Registrar of Companies to have their name/s legally removed and produce new CK document. Only then the stakeholder’s status will be omitted from the Billing Clearance Certificate.
  • Individuals who are operating Businesses from home and the account are in the name of their parents and who are still living with their family cannot be held accountable for their family’s accounts. 
  • Potential Suppliers who are under administration must first have their administration order rescinded and formal arrangements made before a Billing Clearance Certificate can be issued. Customer Care Section has to furnish the person with a letter informing stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

I have a tenant in my property that is supposed to pay for the water and electricity bill. Will you take credit control action against the tenant or against me as the owner?

Property owners are responsible for the full payment of all municipal services and rates accounts, even if the property is let to a tenant.

What bank account number should be used when paying municipal accounts?

The following ABSA account must be utilised for the payment of single accounts

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3842
Branch code: 632005 

The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality 
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

What do I need to do when moving into a house, flat or office to have my services connected and/ or transferred to my name?

  • Take your ID and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you, as deposits and connection fees are payable.
  • In terms of the relevant NMBM By-law, the institution may contract with the registered owner of a property only: therefore you must be the registered owner in order to open a service (water and/or electricity) account.
  • Where the owner cannot report to the counter to sign the contract/agreement form, the owner may send a duly authorised person, together with a power of delegation letter, in order to open the account. Note that the account will be opened in the owner’s name – not in the name of the delegated representative.
  • Tenants cannot open accounts in their own names.
  • Request the enquiry clerk for assistance to open an account at the counter and ask about the deposit and connection fees.
  • The connection form will be completed on-line, whereafter the required deposit is payable at the cashiers in the banking hall.
  • The cashier will keep your connection form and forward it to the correct department for connection.
  • You will receive a copy with your receipt printed on the connection form.

What is a BILLING CLEARANCE CERTIFICATE?

A Billing Clearance Certificate is a document that all Registered Companies, Close Corporations, Trusts, Partnerships and a Sole Proprietorships, require when the wish to tender on any contract/supply of goods/rendering of services etc. which went out on Tender from NMBM. In order for any prospective Supplier, he / she / the business have to be registered on the NMBM Supplier Database with Trade World. The Billing Clearance Certificate contains the following information:

  • Date of issue
  • Time of issue
  • Name of the business
  • Address from which the business is being operated
  • All NMBM accounts and persons linked to the application. (Business and/or Residential)
  • The expiry date of the certificate which is only valid for 30 days.

When receiving the tender applications with the Billing Clearance Certificate & Tax Clearance Certificate attached, all accounts are verified on the system as paid up. If the accounts are up to date, the tender application will be accepted.

In the event that an account is in arrears, the tender application will not be considered, unless the account is paid in full or suitable arrangements have been made by the customer if he/she has a pending query on their account(s).

In instances like this Customer Care Section need to supply the person with a letter stating that formal arrangements have been concluded or that the account is paid up to date as the payments and arrangements will not reflect on the system immediately. After completion of the above, a new and valid Billing Clearance Certificate can be issued again.

A Tender Application should always be accompanied by the following legal documents:

  • A valid Billing Clearance Certificate
  • A valid Tax Clearance Certificate issued by SARS

Without the submission of the two legal documents, the tender application will not be considered.

What issues are regulated by the NMBM Customer Care and Revenue Management By-laws?

The Customer Care and Revenue Management by-laws regulate the following issues:-

TABLE OF CONTENTS

Section

1. Definitions

2. Scope of By-laws

IMPLEMENTATION AND ENFORCEMENT OF BY-LAWS, AND DELEGATIONS

3. Municipal Manager as responsible officer

4. Delegations

APPLICATION FOR SUPPLY OF MUNICIPAL SERVICES, SERVICE AGREEMENTS, CREDIT SCREENING, DEPOSITS, BILLING, PAYMENT FOR SERVICES SUPPLIED, AND TERMINATION OF SERVICE AGREEMENTS

5. Application for supply of municipal services and service agreements

6. Credit screening

7. Deposits

8. Billing and payment

9. Termination of service agreements

ASSESSMENT RATES

10. Amount due for assessment rates

11. Claim on rental for assessment rates in arrears

12. Liability of directors and members for assessment rates

NON-PAYMENT OF MUNICIPAL ACCOUNTS

13. Arrangement for payments

14. Interest on overdue municipal accounts

15. Debt collection mechanisms

METERING EQUIPMENT AND METERING OF SERVICES

16. General provisions

17. Metering equipment and measuring of consumption

18. Resale of water or electricity

19. Assistance to the poor

MISCELLANEOUS PROVISIONS

20. Council's powers to restrict or disconnect supply of services

21. Tampering, unauthorised connections and reconnections, and improper use

22. Clearance certificate

23. Tenders and grants-in-aid

24. Power of entry and inspection

25. Relaxation, waiver and differentiation of customers

26. Power of Council to recover costs

27. Prima facie evidence

28. Authentication and service of orders, notices and other documents

29. Abandonment of bad debts, and full and final settlement of an account

30. Right of appeal

31. Offences

32. Transitional provision

33. Saving provision

When do I have to pay my rates if I wish to pay it monthly?

Property rates are charged to the accounts of property owners on 1 July each year. If the property owner wishes to pay it monthly, the first installment would be due and payable in August. The date in August depends on the due date of the services (water and/or electricity) linked to the relevant property. 

When will my electricity be disconnected?

If your account is 30 days in arrears, your electricity supply will be disconnected. Final notices/accounts may be delivered or posted after the final date of payment. The final notice/account will state that the client may arrange to pay the outstanding balance in terms of the NMBM Credit Control Policy. The account will also state that it constitutes a final notice and that failure to settle the account on the due date may lead to disconnection of services at any date thereafter, without further notice. The right to restrict, disconnect or terminate services due to non-payment will apply to any service rendered by the NMBM and will prevail notwithstanding the fact that payment has been made in respect of any specific service and will prevail notwithstanding the fact that the person who entered into agreement for the supply of services with the NMBM and the owner are different entities or parties, as the case may be.