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Notice Board:

Please note:

The systems connectivity problems experienced by the NMBM over the last couple of days have successfully been resolved and payments to service providers are now up to date. The NMBM would like to thank all parties for their patience and understanding.



All residents and stakeholders in Nelson Mandela Bay are hereby informed that the Metro has now moved into a water emergency situation, as the combined average water levels of the Metro’s supply dams have dropped to below the 30% critically low point and is now the lowest in history. As a result, the Executive Mayor of Nelson Mandela Bay, Cllr Athol Trollip, announced on 26 May 2017 that the Nelson Mandela Bay Municipality has had no option but to introduce the more punitive measures of the approved Schedule of Charges and Tariffs, which is applied during a water shortage emergency. 






(excl. VAT)


Rand/Kilolitre, excl. VAT)

Residential, within the Municipal area

Up to 0.5 kilolitres per day

R 15,88

Commercial and Industrial premises

R 18,03

Next 0.3 kilolitres per day

R 32,11



Next 0.8 kilolitres per day

R 64,22




Additional usage

R214.08 per kilolitre



ATTP (above 0.8 kl usage)


R 15,88



Institutional premises, including Municipal and Government departments


R 18,15



The following restrictions are currently in place and are enforceable in terms of the Nelson Mandela Bay Metropolitan Municipality: Water and Sanitation Services By-Law (Provincial Gazette No 2361, dated May 14, 2010): 

  • No use of hosepipes is allowed (to water gardens, wash cars, hose down walls or paving, top up pools, fountains or ponds, etc.), unless: 
          -    The water is from a source other than municipal potable water.
          -    The water is used for fire-fighting purposes.  
  •  No use of municipal water supply is allowed for watering plants, unless: 

-    The water is carried in a hand-held container

-    The water is from a source other than municipal

-    The water is used at a commercial, municipal or state nursery (where watering must take place using hand held containers if municipal water is used). 

  • No use of sprinklers or irrigation systems allowed, unless the water is from a source other than municipal potable water. 

  • All building contractors must use treated effluent, collected from Fishwater Flats WWTW or any other appropriate wastewater treatment works at which disposal facilities exist, other than for concrete work.

  • All borehole users must register with the Municipality and abide by the legislative conditions applicable to the use of borehole water for domestic use on the property only. 

  • No use of automatic urinal flushing systems is allowed.  

In addition to the legal requirements aimed at conserving our limited water resources, all the residents are encouraged to limit their water consumption to 60 litres per person per day and households to limit overall consumption to 400 litres per day or 12kl per month. 

Additional stricter measures imposed, of particular important to high domestic users, contractors and borehole users, are as follows: 

  • All domestic users using more than 30 kl per month of water will be given four weeks’ notice to fix leaks or reduce their water consumption, failing which a flow meter restrictor will be installed to limit their water usage as it is regarded as being wasteful use in terms of Clause 65 of the Water and Sanitation Services By-Law.

  • Borehole water from trial holes will be made available free of charge for non-potable use at the Motherwell Cemetery, under strict access conditions. The volume per use will be as directed by the NMBM Executive Director: Infrastructure and Engineering.
  • All current and future borehole users and drilling contractors must, in terms of Clause 83 of the NMBM Water and Sanitation By-Law, register at the Nelson Mandela Bay Municipality (Infrastructure and Engineering Director: Water and Sanitation – Water Distribution).  

With immediate effect, the municipality will enforce by-laws around water consumption at car washes and residential complexes. These include that:  

  • Car washes recycle 60% of municipal water used, in terms of Clause 73 of the NMBM Water and Sanitation By-Law.
  • All multi-dwelling precincts such as blocks of flats, townhouse complexes, retirement villages and sectional titles are required to install water meters to measure the water supplied to each individual unit, at the cost of the body controlling the relevant precinct.  

All residents and stakeholders are to take note of the following regarding concessions:  

  • All special previous concessions now fall away.
  • Reapplication for concessions can be made to

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