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Notice Board:

Please note that the Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020. 

IVR account services unavailable until further notice

Kindly note that our IVR account services has been down since yesterday.

Customers are therefore not able to buy electricity via the IVR, and today the call Centre (tel 041-506 5555) is not working. 

While all efforts are being made to have these services restored, alternative options around the purchase of electricity and accounts related issues and queries are reflected below and are also attached.

    .  Purchase at any vendor
    .  Register to purchase electricity via their phone on WireIT (1st attachment)

Customers must visit their nearest Customer Care Centre for queries, as no alternative query line is available. Phoning the satellite offices is not recommended, as all staff members are assisting at the counters.

Alternatively, customers can use the following platforms:
    .  Email address: 
    .  Fax: 041-506 1304

We apologise for the inconvenience.


Issued by the Nelson Mandela Bay Municipality Communications Office ( / 041 506 1555 / @NMandelaBaymuni).

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