No, the consumer cannot choose
a pin number. The computer randomly
selects a computer-generated number. Also, the pin number is stored in the
Billing System in a secured encrypted format.
Yes,
the IVR service can operate anywhere in the world because it’s an application
that can be downloaded on any Android or Apple phone.
The account holder must however email ivrhelp@mandelametro.gov.za in order to obtain a PIN number.
The PIN number cannot be downloaded from the app
Yes,
but only if the owner gives him/her a Power of Attorney document and a
certified copy of the owner’s ID.
No, the account holder must register in order to obtain a PIN number to access IVR E-services.
No, only a linked registered
cell phone number can be used for IVR.
Customers with more than one
water or electricity meter route number can register for IVR
meter–related services, but multiple readings can only be entered on the NMBM website under IVR E-services and not via the NMBM mobile App.
All services offered by IVR require a PIN number. The pay-by-phone and voluntary meter readings service gets issued with a PIN number to ensure confidentiality.
This PIN number can be reset by using the reset pin function on the NMBM Mobile app or NMBM website under E-services.
Alternatively, email ivrhelp@mandelametro.gov.za to obtain a new pin.
A SMS will be sent to the cellphone number on record requesting for a reading to be submitted within 5 working days.
Readings submitted before the SMS or after the 5 working days will not be processed and usage will be estimated.
The various methods are listed
below:-
2. Download the IVR Registration Form 2024 or obtainable from any Customer Care Centre
3. Contacting the Accounts Call Centre on telephone 0800 20 50 50
4. Requesting a faxed application form via the IVR Help Desk
menu on 041-506 5518
5. Download the NMBM mobile app via Android Playstore or Apple App store and register via the app on your cellphone.
SMS template for
Acc 600000000000 fax 0410000000
Registered pay by phone only
BALANCE ENQUIRY
Acc 600000000000
Steps to follow:
Type Acc, leave a space, type in your 12
Sms template below to 31151 or phone
Water Entry
Acc 600000000000
Electricity
Acc 600000000000
To purchase prepaid electricity you can
See example below:
Acc (enter your 12 digit NMBM acc number) mid (enter your 11 digit prepaid meter number) PIN (use your IVR pin) amt (purchase amount needed)
Within a few minutes, you will receive a SMS response containing your token number, receipt no and amount purchased. If you do not receive a response please phone (041) 506 5524 and verify the last transaction or token purchased.
Additional purchases cannot be made, unless all previous purchases are cleared by your bank.
An onsite audit is carried out by meter reading officials in May and November of each year.
There
is no limit to the number of meters that can be registered on the IVR system.
NMBM does not charge for any IVR services offered, but it may cost the customer additional banking fees where such transactions are not honored (
No. A customer must register for the IVR service.
No, you cannot submit voluntary readings via e-mail.
However, you can submit via the NMBM Mobile App, NMBM website E-services,
No, a new pin number will be
generated.