No, the consumer cannot choose a pin number. The computer randomly selects a computer-generated number. Also, the pin number is stored in the Billing System in a secured encrypted format.
Account Services - IVR: Can a consumer who does not reside in South Africa apply for IVR service?
Yes, the IVR service can operate anywhere in the world because it’s an application that can be downloaded on any Android or Apple phone.
The account holder must however email firstname.lastname@example.org in order to obtain a PIN number.
The PIN number cannot be downloaded from the app
Yes, but only if the owner gives him/her a Power of Attorney document and a certified copy of the owner’s ID.
Account Services - IVR: Can an unregistered consumer use the IVR system?
No, the account holder must register in order to obtain a PIN number to access IVR E-services.
Account Services - IVR: Can I make use of the IVR services by using another cell phone that was not registered...
No, only a linked registered cell phone number can be used for IVR.
Account Services - IVR: Can I register for IVR if I have more than one meter route?
Customers with more than one water or electricity meter route number can register for IVR meter–related services, but multiple readings can only be entered on the NMBM website under IVR E-services and not via the NMBM mobile App.
Account Services - IVR: For what IVR services is one issued with a PIN number?
All services offered by IVR require a PIN number. The pay-by-phone and voluntary meter readings service gets issued with a PIN number to ensure confidentiality.
This PIN number can be reset by using the reset pin function on the NMBM Mobile app or NMBM website under E-services.
Alternatively, email email@example.com to obtain a new pin.
A SMS will be sent to the cellphone number on record requesting for a reading to be submitted within 5 working days.
Readings submitted before the SMS or after the 5 working days will not be processed and usage will be estimated.
The various methods are listed below:-
2. IVR Registration Form obtainable at any Customer Care Centre
3. Contacting the Accounts Call Centre on telephone 041-506 5555
4. Requesting a faxed application form via the IVR Help Desk menu on 041-506 5518
5. Download the NMBM mobile app via Android Playstore or Apple App store and register via the app on your cellphone.
SMS template for
Acc 600000000000 fax 0410000000
Registered pay by phone only
Steps to follow:
Type Acc, leave a space, type in your 12
Sms template below to 31151 or phone
Account Services - IVR: How do you purchase prepaid electricity via IVR?
To purchase prepaid electricity you can
See example below:
Acc (enter your 12 digit NMBM acc number) mid (enter your 11 digit prepaid meter number) PIN (use your IVR pin) amt (purchase amount needed)
Within a few minutes, you will receive a SMS response containing your token number, receipt no and amount purchased. If you do not receive a response please phone (041) 506 5524 and verify the last transaction or token purchased.
Additional purchases cannot be made, unless all previous purchases are cleared by your bank.
Account Services - IVR: How does the municipality check if the voluntary reading submission is correct?
An onsite audit is carried out by meter reading officials in May and November of each year.
Account Services - IVR: How many prepaid meters can be registered on IVR?
There is no limit to the number of meters that can be registered on the IVR system.
Account Services - IVR: How much does it cost for a customer to register for IVR?
NMBM does not charge for any IVR services offered, but it may cost the customer additional banking fees where such transactions are not honored (
Account Services - IVR: How soon after the electricity prepaid purchase can a customer buy again?
After 3 days
Account Services - IVR: If a consumer is not registered to submit voluntary readings can he/she submit reading...
No. A customer must register for the IVR service.
Account Services - IVR: If a consumer is registered to submit voluntary meter readings can he/she submit it vi...
No, you cannot submit voluntary readings via e-mail.
However, you can submit via the NMBM Mobile App, NMBM website E-services,
Account Services - IVR: If the pin number is lost or forgotten can I request the same one from the Billing Sys...
No, a new pin number will be generated.