The NMBM wishes to alert residents to a scam currently making rounds where residents receive an email to pay their account into a visual that is a replica of municipal notices in which banking details having been altered/replaced by scammers.
The NMBM statements are sent from voiceivr@mandelametro.gov.za and no other email address.
To spot a fake notice: look out for the excessive white border which makes the visual look like it’s still in draft format. The wording still has a curser even though the ad is complete. The word ‘Metropolitan’ is used - the Nelson Mandela Bay Municipality is the official name of the municipality.
Stay alert and verify all information on the NMBM’s platforms or by calling the NMBM call centre and press option 1 for Municipal Account Queries. You may also pay at the customer care centres, using your Municipal app or by means of a debit order.
Contact details:
- 041 585 1555 (NMBM Emergency Response Number)
- 079 490 0480 (NMBM Safety and Security WhatsApp number)
- 10111 SAPS
- 041 506 5500 (NMBM Electricity and Energy)
We take accountability seriously, not only in what we say, but in what we do.
Executive Mayor, Cllr Babalwa Lobishe, has reaffirmed that accountability must be demonstrated through decisive, visible action. As a Municipality, we are taking firm steps to strengthen good governance, including advancing legal processes, tightening internal controls, and implementing corrective measures to ensure full compliance and safeguard public resources.
Where there are shortcomings, we confront them directly, take responsibility, and act with urgency to correct them. This approach is critical to restoring public confidence and ensuring uninterrupted service delivery to our communities.
"These actions reflect our commitment to transparency, responsible leadership, and rebuilding trust through meaningful intervention,” said Executive Mayor Lobishe.
Let’s Do More Together.
NMBM SAFETY & SECURITY WHATSAPP LINE FAQS
What is the Safety and Security
WhatsApp Line?
It is a reporting platform that allows residents to send complaints, tip offs, and service delivery issues directly to the Metro Police Control Room.
| What can I report on this line? | What information must I provide? | Can I send pictures and location? | Will my identity be protected? | How quickly will I get a response? | Who responds to the messages? | What happens after I report? |
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• Crime related tip offs • Traffic incidents • Bylaw violations • Infrastructure vandalism Disaster risks • Service delivery complaints linked to safety |
• What is happening • Where it is happening • When it occurred • Who is involved if known?Any supporting photos, videos or voice notes |
Yes. The platform allows:
• Videos • Voice notes • Location pins |
Yes. Confidentiality is guaranteed at all times. | Within 24 hours, and resolution within maximum of 5 working days depending on the case. |
Dedicated operators from all five Safety and Security sub directorates working in the control room. Does this replace other municipal hotlines? No. It works alongside existing reporting platforms. |
• Your complaint is logged • It is dispatched to the relevant unit • It is tracked and monitored until resolution |
Is this for emergencies?
No. For emergencies, call 10111 or relevant emergency services. This platform complements existing systems.
In times of scrutiny, leadership must lean into accountability, not retreat from it.
Nelson Mandela Bay Municipality has appeared before Parliament in full respect of its constitutional obligations and the critical role of oversight institutions. This is not a moment of crisis, it is a moment of accountability in action.
We remain committed to transparency, to answering difficult questions with honesty, and to correcting where improvement is required. Our focus is clear, strengthening governance, restoring public trust, and ensuring that service delivery to our residents is never compromised.
We ask residents to allow due processes to unfold and to engage with verified information as we continue to work, openly and responsibly, in the interest of Nelson Mandela Bay.
NMB residents, you know the date, now it’s time to act.
20–21 June 2026
Voter Registration Weekend
Register or update your details for the 2026/27 Local Government Elections.
Make sure you’re registered where you live and ready to have your say.
Help shape service delivery in your area
Have a direct say in local leadership
Be part of decisions that impact your community’s future
Your vote. Your voice. Your future.
Residents, Keep Your Details Up to Date, Your Vote Depends on It!
Nelson Mandela Bay residents, make sure you’re election-ready for the ongoing by-elections and fully prepared for the 2026 Local Government Elections.
Update your address online in just a few clicks: www.elections.org.za/pw
Stay ready
Stay registered
Stay updated
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Every drop counts Use water wisely and help secure Nelson Mandela Bay’s water future.
Reuse grey water from baths, showers, and laundry to water your garden (where safe to do so). Every drop saved helps
Small actions make a big difference. Let’s conserve water and secure a sustainable future for Nelson Mandela Bay.
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Waste must only be disposed of at permitted landfill or drop-off sites. Fines apply every time an offender is caught under NMBM Waste By-Laws. Protect our environment dispose responsibly. |
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The Nelson Mandela Bay Municipality is proud to host the 4th International Conference on Business Models in Agriculture (IBMA) 2026, taking place at the Boardwalk Hotel & Convention Centre from 8–11 March 2026. This prestigious global platform, supported by the South African Government, the Africa Organisation of Technology in Agriculture (AOTA), and key regional partners, will convene leading thinkers, innovators, and industry experts to shape the future of agribusiness. What to expect at IBMA 2026:
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Apply for Debt Relief Now!
Find out if you qualify and take control of your municipal debt today.
Who Can Qualify?
•Nelson Mandela Bay residents
•Businesses and all other entities, including:
•NPOs
•Body Corporates
Who Does Not Qualify?
•Government Departments
•Municipal employees (including councillors) of Nelson Mandela Bay
How & Where to Apply:
Send your completed application to:
accountrelief@mandelametro.gov.za
Or visit your nearest Customer Care Centre for an application form.
Documents Required:
For Domestic Accounts:
•Copy of ID of account holder
•3-month bank statement
For Business Entities & Others:
•Copy of ID of authorised person(s)
•3-month business bank statement
•Letter of authority from the authorised representative
For more information or assistance, contact us on 0800 20 50 50 (press option 5).
Don’t miss this opportunity to catch up on your municipal account and avoid disconnection. Let’s work together to build a financially sustainable Metro.
Ingaba uyasokola ukuhlawula iakhawunti yakho kamasipala? Silapha ukukunceda!
UMasipala iNelson Mandela Bay unika abahlali kunye namashishini ithuba lokubuyela kwindlela ngeNkqubo yokuNciphisa amaTyala, isisombululo esisebenzayo sokunceda ukuhlawula amatyala kamasipala angekagqitywa.
Sizibophelele ekuqinisekiseni ukuba bonke abanini bepropati ababhalisiweyo banokufikelela ngokuzikhethela kwiindlela ezifikelelekayo zokulawula nokuhlawula iiakhawunti zabo.
Ngoncedo, qhagamshelana nathi ku-0800 20 50 50 (Ukhethe u-5)
Okanye i-imeyile accountrelief@mandelametro.gov.za
Thatha inyathelo lokubuyiselwa kwemali ngokuthi ufake isicelo sokuxolelwa kwamatyala ngoku!
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