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- 041 506 1911
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- 041 506 3208
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- 041 506 3267/8
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- 041 506 5522
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National
- 0800 701 701
- Email National Hotline
POWER OUTAGE UPDATE – CLEVEDON / SALISBURY MINI SUBSTATION
Thursday, 14 May 2026
The Nelson Mandela Bay Municipality would like to inform residents that at the Clevedon / Salisbury Mini Substation, a 6kV circuit breaker has tripped, resulting in a power outage affecting the following areas:
AFFECTED AREAS:
* Linkside
* Surrounding areas
Standby staff have been notified and investigations into the cause of the outage are currently underway. More information will be communicated as it becomes available.
We understand the inconvenience this outage may cause and sincerely thank affected residents and stakeholders for their patience and understanding during this time.
We apologise for the inconvenience caused.
Contact details:
* 041 585 1555 (NMBM Emergency Response Number)
* 079 490 0480 (NMBM Safety and Security WhatsApp number)
* 10111 SAPS
* 041 506 5595 (NMBM Electricity and Energy)
Your safety remains our top priority.
WATER SUPPLY UPDATE
14 May 2026 - 09:05
The NMBM has seen a significant improvement in water supply from the Nooitgedagt Water Treatment Works since approximately 15:00 yesterday afternoon, with production increasing to 180 megalitres per day. This remains a restricted flow due to current raw water conditions.
As a result of the improved supply, the Motherwell reservoir system has recovered to 26%, allowing approximately 50% of Motherwell to receive water supply. Currently, only the high-lying areas remain affected. Municipal teams will be deployed to bleed air from the system, while water tankers will continue servicing affected communities.
The restarting of booster pump stations is expected to improve supply into Kariega, where some reservoirs had dropped to low levels. Reservoir recovery in the area is anticipated to improve progressively towards lunchtime.
The Chatty Water Treatment Works has also been brought back online, and supply recovery to affected areas supplied from this system is expected to improve from lunchtime onwards.
Supply from the Churchill and Loerie Water Treatment Works systems has remained stable overnight. Water has successfully been pumped into the Chelsea Reservoir, which is currently sitting at 9%, while Emerald Hill Reservoir has improved to 13%. Coastal supply has also stabilised.
The current focus is on rebuilding levels in the major reservoirs, particularly Emerald Hill, to improve distribution to surrounding areas.
At present, the most critical supply zones remain the Gelvandale and Straundale areas, with Gelvandale being prioritised for water tanker distribution. The majority of the municipality’s 10 available water tankers are being deployed to affected areas.
A further system review will be conducted this afternoon, but overall conditions across the metro are showing signs of improvement.
We apologise for the inconvenience caused.
Contact details:
* 041 585 1555 (NMBM Emergency Response Number)
* 079 490 0480 (NMBM Safety and Security WhatsApp number)
* 10111 SAPS
* 041 506 5595 (NMBM Electricity and Energy)
Your safety remains our top priority.
POWER & SERVICE DELIVERY UPDATE
Wednesday, 13 May 2026
The Nelson Mandela Bay Municipality is currently responding to widespread service disruptions caused by the heavy rainfall and strong winds experienced across the Metro. Our teams are working under difficult conditions and remain committed to assisting affected communities as quickly and safely as possible.
The severe weather has resulted in:
* Flooding at sewerage pump stations
* Damage to homes in certain areas
* Damaged electricity poles and affected power cables
Electricity updates:
* Power supply to NU11 has been successfully restored
* Notsholo remains without electricity as teams continue fault-finding and repair work
* Technicians are currently on site in NU13
* A transformer fire in Mbayisa was attended to by Fire Fighters, however the area is still without electricity at this stage
We understand the frustration and hardship these outages and weather conditions are causing for residents and families. Please be assured that all reported electricity-related cases are receiving attention, and our teams continue to work around the clock to restore services where possible.
We sincerely thank residents for their patience, understanding, and cooperation during this challenging time. We also urge everyone to remain cautious and prioritise their safety.
Content details:
Emergency Contact Numbers:
* 041 585 1555 – NMBM Emergency Response
* 079 490 0480 – NMBM Safety & Security WhatsApp
* 10111 – SAPS
* 041 506 5595 – NMBM Electricity & Energy
Your safety and wellbeing remain our highest priority.
POWER OUTAGE UPDATE – WALMER LOAD CENTRE
Wednesday, 13 May 2026
The Nelson Mandela Bay Municipality would like to inform residents that at the Walmer Load Centre (Walmer Town Hall and Club Avenue), an 11kV circuit breaker has tripped, resulting in a power outage affecting the following area:
AFFECTED AREA:
* Walmer Main Road and surrounding areas
Technical teams have been notified and are currently investigating the fault. Further information will be shared as it becomes available.
We understand the inconvenience and frustration this outage may cause and sincerely thank affected residents and stakeholders for their patience and understanding during this time.
We apologise for the inconvenience caused.
Contact details:
* 041 58* 5 1555 (NMBM Emergency Response Number)
* 079 490 0480 (NMBM Safety and Security WhatsApp number)
* 10111 SAPS
* 041 506 5595 (NMBM Electricity and Energy)
Your safety remains our top priority.
SCAM WARNING – NMBM BANKING DETAILS
The Nelson Mandela Bay Municipality warns the public of a scam currently in circulation where fraudsters have altered a municipal notice and ABSA banking confirmation content to look official, falsely claiming that payments can be made into an alternate bank account.
The Nelson Mandela bay Municipality’s banking details have NOT changed.
Please note:
Always verify official banking details directly on the NMBM website: https://www.nelsonmandelabay.gov.za
If you are unsure, please contact us through our official channels only on 0800 20 50 50, press option 1
POWER OUTAGE – TEMBANI CROCKETS HOPE SUBSTATION
Thursday, 07 May 2026
The Nelson Mandela Bay Municipality would like to inform residents that a power outage has occurred at the Tembani Crockets Hope Substation following the tripping of a 6.6kV circuit breaker.
AFFECTED AREAS:
* Murray Park (MPK)
* Crockets Hope (TCR)
* Surrounding areas
RESTORATION UPDATE:
Technical teams are currently attending to the fault. Unfortunately, there is no estimated time for the restoration of power at this stage.
Further updates will be communicated as more information becomes available.
We apologise for the inconvenience and thank residents for their patience and cooperation.
POWER OUTAGE – TEMBANI DE STADES SUBSTATION
Thursday, 07 May 2026
The Nelson Mandela Bay Municipality would like to inform residents that a power outage has occurred at the Tembani De Stades Substation following the tripping of a 6.6kV circuit breaker.
AFFECTED AREAS:
* De Stades area
* Surrounding areas
RESTORATION UPDATE:
Technical teams are currently attending to the fault. Unfortunately, there is no estimated time for the restoration of power at this stage.
Further updates will be communicated as more information becomes available.
We apologise for the inconvenience and thank residents for their patience and cooperation.
POWER OUTAGE – ALOES SUBSTATION
Tuesday, 05 May 2026
The Nelson Mandela Bay Municipality would like to inform residents that a power outage has occurred at the Aloes Substation following the tripping of the 11kV circuit breaker.
AFFECTED AREAS:
* Overhead lines: Dumbrody (DUM) and Motherwell North of Aloes (MWA).
RESTORATION UPDATE:
Technical teams are currently attending to the fault. Unfortunately, there is no estimated time for the restoration of power at this stage.
Further updates will be communicated as more information becomes available.
We apologise for the inconvenience and thank residents for their patience and cooperation.
ORANGE LEVEL 6 WARNING: DISRUPTIVE RAIN IN NELSON MANDELA BAY
The Nelson Mandela Bay Municipality (NMBM) Disaster Management Centre has received an urgent inclement weather alert from the South African Weather Service.
Valid from: 05 May 2026 at 10:00
Until: 07 May 2026 at 23:59
Heavy and persistent rainfall is expected, which may lead to flooding of roads, settlements, and low-lying areas, as well as possible damage to infrastructure and disruption of essential services.
Residents are urged to take the following precautions:
* Avoid flooded roads and low-lying areas, do not attempt to cross flowing water
* Remain alert and monitor weather updates regularly
* Move valuables to higher ground where possible
* Ensure proper drainage around homes to reduce water build-up
* Do not make indoor fires without proper ventilation, and keep flames away from high-risk structures
Stay informed via local radio stations and official NMBM communication platforms.
Emergency Contacts:
041 508 5566
041 508 5567
087 774 8167
Your safety is a priority. Please remain cautious and prepared during this period.
WEATHER WARNING FOR RESIDENTS
The South African Weather Service has issued a Yellow Level 2 warning for disruptive weather conditions.
Outlook: Tuesday – Wednesday, 5–6 May 2026
Residents should prepare for:
* Cold to cool temperatures with cloudy conditions
* Widespread rain across both the Eastern Cape and Western Cape
* Isolated to scattered thundershowers, particularly over central and eastern regions
What this means for you:
* Localised flooding of roads and low-lying areas is possible
* Travel disruptions and reduced visibility may occur
* Increased risk of power interruptions due to storms
* Outdoor activities may be affected
Residents are urged to:
* Drive with caution and avoid flooded roads
* Secure loose outdoor items
* Stay informed through official weather updates
* Take extra care, especially in vulnerable or low-lying areas
Further updates will be shared as conditions develop.