RELIEF ON OFFER BY NMBM
The Nelson Mandela Bay Municipality offers two types of relief programmes.
Residential / Domestic Municipal Account Payment relief application form during Covid 19
Business Municipal Account Payment relief application form during Covid 19
Municipal Account relief during Covid 19 - information sheet
ASSISTANCE TO THE POOR SUBSIDIES (ATTP) and RATE REBATES.
Please view the ATTP policy for detailed requirements or contact the Customer Care help-line on tel 041-506 5555 for assistance.
Contact tel: 041-506 1416 for a home visit if the account holder is unable to apply in person at any of the Customer Care Centres.
Note:If the beneficiaries of a deceased estate qualify for the ATTP benefits,
then Council’s attorneys will assist with a free transfer of the deceased’s property into the beneficiaries name/s.
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ASSISTANCE TO THE POOR (ATTP)
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Applications can ONLY be made in person at a Customer Care center
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DOMESTIC RESIDENCE
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The benefits of receiving an ATTP subsidy are as follows:
- A full credit for property rates.
- A credit to the maximum of 8 kilolitres of water per meter reading cycle
- A credit for the monthly charge for the sewerage up to 11 kilolitres
- A full credit for the monthly charge in respect of the refuse collection.
- 75 kWh units of free electricity monthly with the first purchase
Qualifying Criteria:
The total income of all occupants living on the property may not exceed R3 560 per month
The following child grants received by a household are not included in the above:
- Foster Child Grant
- Care Dependency Grant
- Child Support Grant
How to apply:
The account holder or an authorized person, must apply in person at any of the NMBM Customer Care offices. The relevant application form must be completed and copies of the necessary supporting documentation must be produced:
- ID of all house occupants
- Proof of income (Payslip or affidavit) of all household occupants - including Flatlets
- Copy of the Rental Agreement
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PUBLIC BENEFIT ORGANISATIONS - NOT FOR GAIN INSTITUTIONS
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How to apply:
The authorized person, must apply in person at any of the NMBM Customer Care offices. The relevant application form must be completed and copies of the necessary supporting documentation must be produced:
- ID of Registered Secretary or Authorised Signatories
- Written proof from SARS, indicating that the NGO/NPO is registered and exempt from paying taxes
- Financial Statements
Please Note: The property where the assistance is sought, needs to be be solely used as an NGO. The property also needs to be registered with the RATES department as such.
Benefits:
- A credit to the maximum of 8 kilolitres of water per meter reading cycle
- A credit for the monthly charge for the sewerage up to 11 kilolitres
- 75 kWh units of free electricity monthly with the first purchase
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DOMESTIC TENANTS
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The benefits of receiving an ATTP subsidy are as follows:
- 75 kWh units of free electricity monthly with the first purchase
Qualifying Criteria:
The total income of all occupants living on the property may not exceed R3 560 per month
The following child grants received by a household are not included in the above:
- Foster Child Grant
- Care Dependency Grant
- Child Support Grant
How to apply:
The Tenant, must apply in person at any of the NMBM Customer Care offices. The relevant application form must be completed and copies of the necessary supporting documentation must be produced:
- ID of the Qualifying occupants
- Proof of income (Payslip or affidavit) for the occupants
- Copy of the Rental Agreement
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BODY CORPORATE’S/ OLD AGE HOMES
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The benefits of receiving an ATTP subsidy are as follows:
- A credit to the maximum of 8 kilolitres of water per meter reading cycle credited to the Body Corporate Account
- A credit for the monthly charge for the sewerage up to 11 kilolitres to the Body Corporate Account
- 75 kWh units of free electricity monthly with the first purchase, credited to the Body Corporate Account in the event of the owner not having a Private Municipal Account
Qualifying Criteria:
The total income of all occupants living on the property may not exceed R3 560 per month.
The following child grants received by a household are not included in the above:
- Foster Child Grant
- Care Dependency Grant
- Child Support Grant
How to apply:
The managing Agent or an authorized person, must apply in person at any of the NMBM Customer Care offices. The relevant application form must be completed and copies of the necessary supporting documentation must be produced:
- ID of the Qualifying occupants
- Proof of income (Payslip or affidavit) for the occupants
- Percentage Quota document
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REBATES
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WATER LEAK REBATE
-download application form
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Qualifying
Criteria:
Must be an underground leak not discernible on the surface, repaired within 48 hours of detection, for which a certificate/affidavit must be submitted within 30 days from the repair date. Only one rebate is allowed over the period of a year.
How
to
apply:
The account holder
or authorised person must visit any Customer Care office a submit the plumbing certificate of the plumber who repaired the leak.
The certificate must indicate that the water leak was underground – no rebate will be allowed for any water leak above ground.
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PENSIONERS / DISABLED RATES REBATES
- download application form
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Qualifying Criteria:
Applicant must
be
owner
of
property - at least 60 years old (pensioner) or disabled. Total gross monthly income from all sources not to exceed R8 250 and must not be a recipient of an indigent subsidy.
How to apply:
The account holder or
authorised person must visit any Customer Care office together with the following documentation:
- ID of the Qualifying occupants
- Proof of income (Payslip or affidavit) for the occupants
- Copy of the Rental Agreement
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PUBLIC BENEFIT ORGANISATIONS AND NOT-FOR-GAIN
-download
application form
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Qualifying Criteria:
Applications for exemptions by Public Benefit Organizations/Institutions e.g. hospitals, orphanages, old age homes etc must be accompanied by an original or certified copy of a letter from SARS confirming that it complies with Sec 30 of Income Tax Act 1962, read with the Ninth Schedule to that Act. All other property owners must submit a letter from
their
auditors, or annual financial statements as confirmation.
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SPORTING BODY RATES REBATE
-download application form
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Qualifying Criteria:
The property must be used solely for sporting purposes and not for private gain. An application form must be submitted together with audited financial statements. If such statements are not available, reasons for this must be given on the club’s official letterhead and submitted together with an un-audited financial statement and application form.
Affordable repayment terms in terms of Council’s Debt Collection policy for domestic customers.
How to apply:
The account holder or
authorised person must visit any Customer Care office together with the following documentation:
- ID of all household occupants
- Proof of income (payslip or affidavit) of all household occupants
- Three (3) months bank statements
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Note:
If the beneficiaries of a deceased estate qualify for the ATTP benefits,
then Council’s attorneys will assist with a free transfer of the deceased’s property into the beneficiaries name/s.
